Terms of service

OVERVIEW

Welcome to RCraft. The terms "we", "us" and "our" refer to RCraft. RCraft operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with our online shopping services (the "Services"). RCraft is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or place of residence, or that you have given consent for any minor dependants to use the Services on devices that you own, purchase or manage.

To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide certain information such as your email address, billing information, payment information and shipping information.

You confirm that all information you provide is accurate, current and complete and that you have the right to provide this information.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible. However, colours and the appearance of products may vary depending on your device, screen settings, lighting and other factors.

Because many RCraft products are individually produced or finished, minor variations in colour, grain, texture, positioning or finish may occur. Such minor variations are not necessarily defects.

Product descriptions, specifications, prices and availability may be changed without notice.

We reserve the right to discontinue products or limit the quantities available where reasonably necessary.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the products in your order.

Your order is accepted when we confirm acceptance of the order. Payment must be successfully authorised and processed.

Please check your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible at:

support@rcraft.store

We cannot guarantee that an order can be changed or cancelled once production, preparation or dispatch has begun.

If we are unable to accept an order, we will contact you using the details supplied with the order and, where applicable, refund any payment already received.

Returns, refunds and cancellations are subject to our Refund Policy:

https://www.rcraft.store/policies/refund-policy

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are in pounds sterling (GBP) unless otherwise stated.

Prices, discounts and promotions may change without notice. The price charged for a product will be the price displayed at the time you place your order, subject to correction of any obvious pricing errors.

Delivery charges, where applicable, will be displayed during checkout before you complete your purchase.

We may occasionally offer promotions or discounts that are subject to additional terms and conditions. If specific promotional terms conflict with these Terms of Service, the promotional terms will apply to that promotion.

You agree to provide accurate and complete purchase, payment and account information when placing an order.

You confirm that you are authorised to use the payment method provided and that the information supplied is accurate.

SECTION 5 – SHIPPING AND DELIVERY

We currently deliver to addresses within the United Kingdom where delivery is available through the shipping options offered at checkout.

Available delivery methods and charges will be displayed during checkout.

Any delivery dates or timeframes shown on our website are estimates unless expressly stated otherwise.

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe. However, delays may occasionally occur due to circumstances outside our reasonable control, including delays caused by postal or courier services.

Nothing in this section affects your statutory rights under UK consumer law.

If your order is delayed, lost or damaged during delivery, please contact us at:

support@rcraft.store

SECTION 6 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content of the RCraft website, including original text, photographs, graphics, website elements and original RCraft designs, is owned by or licensed to RCraft and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You must not reproduce, copy, distribute, modify, republish, sell or commercially exploit content owned by RCraft without our prior written permission, except where permitted by law.

Third-party names, logos, trademarks and other intellectual property appearing on products or elsewhere on the website remain the property of their respective owners.

Nothing in these Terms of Service grants ownership of any third-party intellectual property to RCraft or to users of the website.

Shopify and its associated names, logos and trademarks are the property of Shopify and its respective affiliates or licensors.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our website may provide access to services, features or tools supplied by third parties.

We do not necessarily control these third-party services and cannot guarantee their availability or operation.

Your use of third-party services may also be governed by the terms and policies of the relevant third-party provider.

To the extent permitted by law, RCraft is not responsible for loss or damage caused solely by third-party services outside our reasonable control.

We may introduce, change or remove features, tools or resources available through our website from time to time.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or because a third-party service is used in connection with our store. We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms.

If you visit a third-party website, you should review that website's applicable terms and privacy policies.

Any questions or disputes concerning products or services purchased directly from a third party should normally be addressed to that third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

RCraft is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services online.

However, purchases made from the RCraft store are transactions directly between you and RCraft.

Shopify is not the seller of RCraft products and is not responsible for fulfilling orders placed with RCraft.

Your use of certain Shopify services or functionality may also be subject to Shopify's applicable terms and privacy policies.

SECTION 10 – PRIVACY

We take the protection of personal information seriously.

Information that we collect and process in connection with our website and orders is handled in accordance with our Privacy Policy:

https://www.rcraft.store/policies/privacy-policy

Because our online store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers necessary to operate our store, process payments, prevent fraud and fulfil orders.

Shopify's privacy information is available at:

https://www.shopify.com/legal/privacy

Please review our Privacy Policy for further information about how personal information is collected, used, stored and shared.

SECTION 11 – REVIEWS, COMMENTS AND FEEDBACK

If you voluntarily submit a product review, comment, suggestion, photograph or other feedback to RCraft, you confirm that you have the right to submit that material.

You grant RCraft permission to use, reproduce and display the submitted material for purposes connected with operating, improving and promoting our business and products, subject to applicable law.

You must not submit content that is unlawful, defamatory, abusive, obscene, misleading, fraudulent or that infringes another person's intellectual property or privacy rights.

We reserve the right to remove or refuse content where we reasonably believe it violates these Terms or applicable law.

You remain responsible for the accuracy and legality of content that you submit.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

We make reasonable efforts to ensure that information on our website is accurate.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, availability or other information.

We reserve the right to correct such errors and update information.

If an obvious error affects an order you have already placed, we will contact you where appropriate and give you the opportunity to confirm the order using the correct information or cancel it.

Nothing in this section limits your statutory consumer rights.

SECTION 13 – PROHIBITED USES

You may use our website and Services only for lawful purposes.

You must not use the Services:

(a) for any unlawful or fraudulent purpose;

(b) to violate any applicable law or regulation;

(d) to harass, threaten, abuse, defame or harm another person;

(e) to submit or transmit false, misleading or fraudulent information;

(f) to transmit viruses, malware or other harmful code;

(g) to attempt to gain unauthorised access to our website, accounts, systems or networks;

(h) to collect or track personal information about other users without lawful authority;

(i) to interfere with or circumvent security measures used by our website or Services;

(j) to use automated systems, scraping tools or similar methods in a way that damages, disrupts or places an unreasonable burden on our Services.

We reserve the right to restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

SECTION 14 – AUTOMATED SERVICES AND AGENTS

Automated systems, software agents, bots, scraping tools or similar technologies must not access or interact with our Services in a way that interferes with the operation or security of the website, circumvents access restrictions, misrepresents automated activity as human activity or violates applicable law.

We may use reasonable technical measures to protect our website and Services from abusive or unauthorised automated access.

SECTION 15 – TERMINATION

You may stop using our Services at any time.

We may suspend or terminate access to all or part of the Services where reasonably necessary, including where these Terms have been materially violated, unlawful activity is suspected, or the security or operation of the Services is at risk.

Any provisions of these Terms that by their nature should continue after termination will remain in effect.

SECTION 16 – WARRANTIES AND YOUR STATUTORY RIGHTS

We make reasonable efforts to ensure that our website and Services operate correctly and that information provided is accurate.

However, we cannot guarantee that the website will always be available, uninterrupted or completely free from technical errors.

Products supplied by RCraft will be provided in accordance with applicable UK consumer law.

Nothing in these Terms excludes or restricts any statutory rights that cannot legally be excluded or restricted.

In particular, these Terms do not affect your rights under applicable UK consumer protection legislation.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

If you are a consumer, RCraft is responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Unless expressly agreed otherwise, our products are supplied for private and domestic use. We are therefore not responsible for business losses, including loss of profits, revenue, business opportunity or business interruption resulting from a consumer's use of our products for commercial purposes.

Nothing in this section affects your statutory consumer rights.

SECTION 18 – YOUR RESPONSIBILITIES

You agree to use our website and Services lawfully and in accordance with these Terms.

You are responsible for information that you provide to us and for ensuring that delivery and contact information supplied with an order is accurate.

You are responsible for following any product instructions, warnings or safety information supplied with a product.

Nothing in this section makes you responsible for loss or damage caused by RCraft's breach of contract, negligence or other legal responsibility.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

These Terms, together with our Privacy Policy, Refund Policy and any other applicable policies displayed on our website, form the agreement governing your use of our Services and purchases from RCraft.

Nothing in these Terms limits any rights that you have under applicable consumer law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our written consent where our consent is legally required.

We may transfer our rights and obligations under these Terms to another organisation where permitted by law.

If such a transfer materially affects your rights as a consumer, we will provide any notice required by applicable law.

SECTION 22 – GOVERNING LAW

These Terms of Service and contracts for purchases made through RCraft are governed by the laws of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you may also benefit from mandatory consumer protections applicable in the part of the United Kingdom in which you live.

Nothing in these Terms prevents you from exercising any rights regarding jurisdiction or applicable law that cannot legally be excluded.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

The current version of these Terms of Service is available on this page.

We may update these Terms from time to time, for example to reflect changes to our Services, business practices or applicable law.

Where required by law, we will provide appropriate notice of material changes.

Changes will not retrospectively alter the terms applicable to an order that has already been accepted unless required by law or agreed with you.

SECTION 25 – CONTACT INFORMATION

If you have any questions about these Terms of Service, an order or our Services, please contact us:

Trading name: Michaela Kalivodova
Email: support@rcraft.store
Website: www.rcraft.store

RCraft is an independent UK online business.

Last updated: 28 August 2026